Pro/Con: IRS’s new online portal simplifies filing, saves money – Duluth News Tribune

If there’s one thing we should be able to agree upon, it’s that everyone should pay the taxes they owe without having to pay for the privilege of doing so. This year, for the first time, residents of 12 states who file simple tax returns can file online for free using the IRS’s new

Direct File


Thanks to funding from the Inflation Reduction Act and as part of an ambitious

modernization effort

, this new public tool makes tax filing faster, easier, and cheaper for eligible filers. The IRS wisely started small, piloting Direct File in four states: Arizona, California, Massachusetts, and New York. Each agreed to implement an integrated option for filing their state tax return and eight states without a state income tax. Similarly, eligibility for Direct File is limited to filers with certain types of income who don’t itemize their deductions: people with wage and salary income from an employer, Social Security benefits, modest interest income and unemployment insurance.

Importantly, Direct File can be used to

claim the child and earned income tax credits

, providing valuable support to millions of working families. In fact, helping families claim these credits by eliminating the cost of tax filing may be one of Direct File’s most important contributions. In 2020 — the most recent year for which data are available — nearly

one out of every four

individuals eligible for the earned income tax credit didn’t claim the credits they were owed.

Direct File was also designed to meet the needs of other segments of the public who aren’t served by existing private systems. Filers can prepare their returns on a smartphone, tablet, or desktop, and real-time online support is available weekdays and evenings in Spanish and English from a live IRS professional — not an

AI-powered chatbot




of Direct File show strong support, with users reporting it as “the fastest I’ve ever done my taxes” and “honestly, the

easiest tax experience

I’ve ever had.” One


said that “the government has created an actually good piece of software.”

The enthusiastic response to a free online filing option shouldn’t be surprising. The typical taxpayer spends 13 hours and $270 each year

preparing a federal tax return

. Money saved by filing for free is money back in families’ pockets — money that can be used for rent, groceries, and other necessities.

Direct File is arguably a long-overdue solution. The tax preparation software industry lobbied hard to block previous

bipartisan public portal efforts

dating back to the late 1990s. The industry deliberately

suppressed participation

in its privately managed alternative, resulting in just


of filers using the industry-backed program in 2020, in contrast to the estimated 70% of filers eligible to do so. Private firms also used hardball tactics to upsell consumers, leading state

attorneys general

to secure a record-breaking settlement with TurboTax’s owner for deceptive advertising.

As IRS Commissioner Danny Werfel has made clear, Direct File is a


. Individuals who prefer to buy private software or use an accountant are welcome to do so. However, the success of this year’s pilot suggests that Direct File is a choice a large share of the


of Americans with relatively simple tax situations will choose to make.

To scale the pilot to more tax filers in more states, the IRS must work quickly with state tax administrators to ensure filers who wish to use a public option can seamlessly file their federal and state tax returns. It will also require sustained support and the funding needed to reverse a

decade of disinvestment

and rebuild the IRS to improve customer service and ensure the nation’s tax laws are enforced effectively.

In the meantime, if you qualify for the Direct File pilot and have yet to complete your tax return, there’s still time to

check it out

. If you’ve finished your taxes, give yourself a well-deserved pat on the back.

For all of us — filed or yet to file — the new Direct File tool represents government at its best: saving families time and money. That’s something to cheer about. Happy Tax Day!

Jean Ross is a senior fellow for economic policy at the

Center for American Progress

(, a liberal public policy research and advocacy organization headquartered in Washington, D.C.

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Jean Ross

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